Which of these is Adam Smith's first book?
a) Wealth of Nations
b) The Theory of Moral Sentiments
c) The Corporation
d) The Moral Dimension
Ans: b) The Theory of Moral Sentiments
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When responding to a customer complaint, the best course of action is what?
A) Promise the customer complete satisfaction. B) Explain how you plan to resolve the issue. C) Apologize profusely. D) Promise the issue will never happen again. E) Indicate to the customer exactly who is to blame.
Which of the following individuals would definitely not qualify for survivors' benefits under Social Security?
A) Widower of divorced spouse B) Child of deceased worker under age 18 C) Disabled child of deceased worker over age 18 D) Dependent parent of deceased worker E) It is possible that under certain circumstances any of the above may qualify for survivor's benefits.