Most experts consider the final aspect of listening to be __________. [p. 117, II]

Managing up occurs when subordinates first

identify their manager's strengths and weaknesses and preferred working style, and then adapt their communication to meet the needs of their manager. Indicate whether this statement is true or false.

Borchers (2005) identifies two dimensions of emotional states. They are a. fear and guilt

b. repressed and advanced. c. physiological and cognitive. d. psychological and cohesive.