Services have three evaluation attributes: search qualities, experience qualities, and ___________ qualities.

Companies like Dell and General Electric have prospered and grown by:

A. focusing on manufacturing of goods rather than the provision of services. B. achieving natural monopolies in their markets. C. using franchise arrangements to sell their products in a wider range of markets. D. getting closer to their customers by offering a variety of services.

Nico makes annual end-of-year payments of $5,043.71 on a four-year loan with an interest rate of 13 percent. The original principal amount was ________

A) $24,450 B) $15,000 C) $3,100 D) $20,175