If a speech is 45 minutes long, an audience can be expected to keep track of as many as a dozen main points.

Explain the differences between verbal and nonverbal messages

What will be an ideal response?

In the Communication Transcript in Chapter Eleven, Chris tries to resolve a conflict with her roommate Terry over cleaning their apartment by

a. relying on authority as a source of power. b. using the “Vesuvius” method to get Terry’s attention. c. appealing to their mutual self-interests. d. employing “crazymaking” strategies. e. None of these answers are correct