A step-by-step application of corrective discipline is known as ___________________ discipline

What happens when an insurance policy is backdated?

A) The policy's elimination period is waived B) The time frame for reinstating a lapsed policy is extended C) The policy's probation period is earlier than the present D) The policy's effective date is earlier than the present

________ are customers who are completely satisfied, have high loyalty, and are very supportive of the company

A) Loyalist/Apostle B) Defector/Terrorist C) Mercenary D) Hostage