The structure that encapsulates attributes and methods that operate on those attributes is called a(n) ________

Which of the following statements regarding communications-style bias is most likely true?

A) Communication-style bias is quite rare. B) Communication-style bias can manifest as a general feeling of discomfort with another person. C) Communication-style bias is commonly understood in our society D) Communication-style bias will not surface between two people with the same communication style. E) Communication-style bias will make a consulting sales relationship impossible.

________ are small groups of employees who meet on a regular basis to solve production problems

A) Quality circles B) Control groups C) Random samples D) Focus groups E) T-groups