People assembled together in an elevator represent a group

One reason some group members insist on their positions and "fight to the death" is because:

A. their idea is objectively the best idea. B. someone must dominate the group or no decision will be made. C. the person likely believes rejection of his/her idea is a rejection of him/her as a person. D. winning is everything in communication.

____________________ anticipates and addresses reservations that listeners are likely to have about claims

Fill in the blank(s) with correct word