Cooking classes, massages, and pedicures are all services that are produced and consumed at the same time. All of these services exhibit which service characteristic?

a. variability
b. intangibility
c. inseparability
d. perishability

Ans: c. inseparability

Business

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In terms of ethical frameworks for reasoning, utilitarianism is:

A) a method of decision making based on treating all people fairly and consistently B) the degree to which society values personal goals, personal autonomy, privacy over group loyalty, commitments to group norms, involvements in collective activities, social cohesiveness, and intense socialization C) a means of making decisions based on what is the greatest good for the greatest number of people D) a means of making decisions based on the belief that each person has fundamental rights that should be respected and protected

Business

If a potential client hints that they will give you a sale if you give them a gift, you should most likely:

A) give the potential customer a gift B) tell your sales manager you are giving the customer a gift in exchange for the sale C) report this to your sales manager and ask for help turning the customer down D) report the customer to the Better Business Bureau or other oversight group E) refer the potential customer to another vendor who will participate in bribery

Business