When is an enclosure notation required in a business letter?
A) All business letters require enclosure notations.
B) When the letter is typed by one person to express the sentiments of another person
C) When the letter is sent in printed form rather than electronic form
D) When the letter includes other documents
Answer: D
Explanation: D) Enclosures include any additional documents or items that you are sending with the main letter. Additional items might include such things as résumés, photos, brochures, and schedules.
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When you must deliver bad news in the workplace, remember that
A) you should de-emphasize the news at all costs. B) your feelings, as well as the feelings of anyone who receives the message, are irrelevant. C) delaying, downplaying, or distorting the news may be unethical or illegal. D) internal and external audiences will react to the news in the same way. E) it is often easiest for the receiver if the news is delayed.