The use of abusive language by group members can damage relationships, reduce group productivity, and devastate group morale, teamwork, and loyalty. All of the following strategies can help stop, minimize, and/or effectively confront verbal abuse EXCEPT:
a) Express your objection and explain that you are offended.
b) Raise your voice and return the insult using strong, aggressive language.
c) Ask the person to repeat what she or he said.
d) Take a "time out" when a discussion becomes uncomfortable or abusive.
e) Point out that abusive language violates group norms and/or organization policies.
ANS: b
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On her way to public speaking class, Delaney decided to add one last presentation aid to her speech. Was this a good idea?
a. Yes; the more creative the presentation aids, the better the speech will be. b. Yes; if Delaney was certain that the presentation aid would make a difference. c. No; because Delaney did nothave a chance to rehearse with the new aid. d. No; you should never use more than one presentation aid.
Feedback is the verbal response to a message
Indicate whether the statement is true or false.