Which of the following is the BEST description of a centralized Service Desk?
A. The desk is co-located within or physically close to the user community it serves
B. The desk uses technology and other support tools to give the impression that multiple desk locations are in one place
C. The desk provides 24 hour global support
D. There is a single desk in one location serving the whole organization
Answer: D. There is a single desk in one location serving the whole organization
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Certain information can be beneficial in the search for integrative negotiation agreements. The
types of helpful information that negotiators should share are their ________ and ________. A) break-even points; target points B) preferences; priorities C) BATNAs; reservation prices D) short term goals; urgency of need for the resources discussed
Describe the term cross-referencing
What will be an ideal response?