"The customer is always right":
A) is the best attitude to get employees to give great service.
B) may distort the importance of thinking about win-win relationships, not who is right and who is wrong.
C) is an excellent motto for any organization.
D) sets up companies to fail when the customer is actually wrong.
B
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According to Fiedler's contingency leadership model, in which of the following situations will a relationship-oriented leadership style be optimal?
a. moderate-control situations b. high-control situations c. low-control situations
Keller Company issued a five-year interest-bearing note payable for $100,000 on January 1, 2011. Each January the company is required to pay $20,000 on the note. How will this note be reported on the December 31, 2012 balance sheet?
A. Long-term Debt, $100,000 B. Long-term Debt, $80,000 C. Long-term Debt, $60,000; Long-term Debt due within one year, $20,000 D. Long-term Debt of $80,000; Long-term Debt due within one year, $20,000