Which of the following is a difference between online retailing and the click-and-collect process?

a. Online retailing resells pre-owned items bought back from customers, while the click-and-collect process sells only new items.
b. Online retailing does not allow customers to provide themselves with products without the intervention of a service employee, while the click-and-collect process allows customers to provide themselves with products.
c. Online retailing ensures greater speed of delivery, while the click-and-collect process takes longer to deliver a product.
d. Online retailing enables customers to have items directly delivered to their doors; whereas in the click-and-collect process, customers travel to a physical store location to take delivery of the merchandise.

ANSWER: d

Online retailing allows customers to shop over the Internet and have items delivered directly to their doors. In contrast, click-and-collect enables customers to buy items online and drive to a physical store location to take delivery of the merchandise.