Organizations with this type of culture place an emphasis on meeting the needs of customers
A) service
B) production
C) innovative
D) adaptive
Answer: A
Explanation: An organization with a strong service culture already values taking care of customers–finding out what their needs are, meeting those needs, and following up to make sure that their needs were met satisfactorily. Each of these activities involves communication, whether face-to-face, by phone or email, or through other channels.
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When are tweets and Facebook posts most effective?
A) When they are casual and conversational B) When they are valuable C) When they are original D) When they are passionate E) When they are interactive