_________ is aimed at being friendly with followers and showing interest in them as human beings.

Which of the following is a goal of managed care plans?

A) To provide low-cost health care to people who could not ordinarily afford health insurance B) To protect insureds from insolvency of health insurers C) To fight fraud in the insurance business D) To apply financial incentives that reduce the quantity and cost of services

According to the research conducted by Jennifer Aaker, one of the five traits of a product's brand personality is its physical structure

Indicate whether the statement is true or false