A recommended tactic for dealing with a difficult person is to make that person feel less confident, because the majority of difficult people are suffering from over-confidence

When managers appear to disregard ethical concerns, the likely results would include:

A. reduced employee turnover. B. improved manager morale. C. reduced lawsuits. D. mistrust between workers and management.

According to the text, the ________ measures the spread of the data

A) mode B) median C) mean D) range E) body