Which of the following is an example of a routine business request?
A) Asking your manager to grant you the leave which he had cancelled earlier
B) Explaining a travel expense to the accounting department
C) Persuading a client to postpone a project so that your company can take the job
D) Asking your team leader to extend the project deadline
E) Persuading your team leader to let you work in a flexible schedule
Answer: B
Explanation: B) Routine messages are short, straightforward, and do not require you to persuade your audience to accept your point.
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A) Benchmarking B) Empowerment C) Organizational learning D) Total quality management