The fail points in the service blueprint are often referred to as ________

Why can't small and medium-size business owners, seem to take the time to plan strategically?

A. act as the marketing, human resource, operations, and financial managers, all rolled into one B. focused on fighting fires or fixing problems C. focused on short-term planning efforts, generally geared towards current year initiatives D. lack access to the expertise and/or resources needed to undertake a strategy review E. all of the above

Fabiola is an accountant with Rovers and Associates, a law firm in downtown Memphis. The firm maintains a checking account with Portris Bank for its operating expenses

On the 7th of every month, Fabiola gets an inventory report from the office manager listing the office supplies that are needed. Fabiola places the appropriate orders with Office Depot and writes them a check against the office's checking account. In the above banking transaction, Rovers and Associates is the ________. A) indorser B) payee C) drawer D) drawee