Explain the concept of total quality management. How is it different from the quality inspection of a final product just before being packaged?
What will be an ideal response?
TQM is a strategic objective — an integral part of a company's strategy and culture. Quality not just in the product or service, but every aspect of the business and its relationship with the customer and continuous improvement in the quality delivered to the customer.
Total quality management is a philosophy of continuous improvement where cross-functional teams and employees contribute individually to product quality along the manufacturing process. It is different from the typical quality inspection in that quality is a component all along the way, not just at the time a product is inspected before packaging or shipment.
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