A statement claiming that something should be done is a claim of ________

People who are skilled in interpersonal communication are more likely to

a. achieve career success. b. engage in risky behavior. c. experience coronary blockage. d. experience more stress. e. experience memory loss.

If a non-neutral location must be used, the mediator can ______.

A. force the disputants to pay for an expensive hotel room for the mediation session B. rearrange the furniture so a familiar space is less familiar C. make everyone stand during the session D. have the disputants sit back to back