XO = XT + XS + XR represents the pure score model

A large university seeking to enhance its knowledge management approach to public relations and research would

a. wait until a significant issue arose and conduct an issue study b. conduct focus groups c. conduct informal studies and research continually to save money d. conduct formal field surveys on a regular basis e. hire a knowledge management consultant

Effectiveness is associated with ________

A) reducing inventory B) decreasing production time C) doing the right things D) doing things right