"Claims processors in an insurance company shows that effective practice—at both the individual and group level—is bound up in the acquisition and exercise of patterns that recur in the endless flow of claim forms (e.g., which claims look problematic and so should be put aside for later in the workday). They learn shortcuts and "work arounds" that allow them to meet their production quotas without substantively compromising quality. Moreover, they participate in a "community of practice" distributing across individuals such that no single individual needs to know everything (adapted from Joseph A. Horvath)." The aforementioned process is an example of ____________.
a) logico-mathematical knowledge
b) social knowledge
c) professional knowledge
d) tacit knowledge
Answer: d
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Research on dichotic listening shows that
a. most people have great difficulty attending to one task while ignoring another task. b. when people pay attention to one task, they typically notice little about other tasks. c. selective attention is an unfortunate problem that limits our performance enormously. d. we can usually shadow one series of items and process another series very accurately.
Dimitri has been married before and has two biological children. He has just married Natasha, who has also been married before and has a biological son. Their family is anexample of a
polygamous family. nuclear family. blended family. traditional family.