A refusal occurs when a respondent reaches a certain point, and then decides not to answer any more questions for the survey

What is the most likely reason that firms avoid aggressively seeking export opportunities?

A) Exporting is an activity best left to large, resource rich firms. B) Firms are unaware of opportunities in foreign markets. C) Foreign customers cannot easily communicate their needs. D) Firms are reluctant to adjust their established business practices.

Generally, the quality control measurement process is the same in organizations that use TQM as in organizations that do not use TQM

Indicate whether the statement is true or false.