Many researchers claim that the fear of a negative evaluation is the number one cause of communication anxiety

The personal assessment of our abilities to perform in a certain manner and the ability to reach our goals is called __________

Fill in the blank with correct word

Usability research

a) Examines the readability of print materials b) Looks at the utility of annual reports c) Gauges how the target audience uses mass media d) Examines the ease of use of websites