W. Edward Deming believed that achieving better quality requires the commitment of everyone in a company
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TRUE
The total quality management philosophy was developed by a number of American consultants such as W. Edward Deming, Joseph Juran, and A. V. Feigenbaum. Deming argued that management has the responsibility to train employees in new skills to keep pace with changes in the workplace. In addition, he believed that achieving better quality requires the commitment of everyone in the company.
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Which of the following represents a customer that reneged due to the waiting line?
A) A husband and wife decide to eat out instead after seeing the movie ticket line. B) A car drives past the first fast-food restaurant on Hamburger Row because the drive-through was full. C) A Black Friday shopper skipped one store because the line went around the building. D) A student ordered pizza online because the phone line was busy. E) A customer at a gas station went inside to buy a soda, but after waiting in line for a minute left the soda behind and went outside empty-handed.
A core competency can be extended beyond current products and services and applied to new products, new markets, and to solving new customer problems
Indicate whether the statement is true or false