In which stage of the business buying process does a buyer ask users to rate their satisfaction with the supplied materials?
A) problem recognition
B) performance review
C) supplier search
D) supplier selection
E) order-routine specification
B
Business
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________ uncovers consumer's associations between specific attributes and the general consequences
A) List of values scale B) Laddering C) Means-end-chain model D) Terminal value
Business
The following times in seconds were observed for a particular one-element job using the continuous method: 12, 22, 35, and 50. The worker's rating factor is 1.1. What is the standard time for the job if an allowance of 20 percent is provided?
A) fewer than or equal to 14 seconds B) greater than 14 but fewer than or equal to 15 seconds C) greater than 15 but fewer than or equal to 16 seconds D) greater than 16
Business