Once a person becomes truly skilled at managing conflict, he or she will not have to deal with it-conflict is avoidable.

To avoid trouble with Transportation Security Association agents or other officials conducting an on-the-spot security interview, it is important to avoid _____

A. telling the truth since it will delay the process B. showing identification since someone with your name is likely on the no-fly-list C. over talking since it is an indication of stress D. discussing whether your travel is for business or leisure since the official has no legal right to inquire about this topic

_____ or vocalics are the pitch, rate, and volume of one's speech and the use of silence, which are all part of the nonverbal behavior

Fill in the blanks with correct word