Aspirational or membership reference groups have an important influence on the purchase of goods viewed as conspicuous

Which is the first step in the management decision-making process?

a) Identify the problem and assign responsibility. b) Make a decision. c) Determine and evaluate possible courses of action. d) Review results of the decision.

Return on quality approach:

A) is a targeted approach to quality investments. B) advocate all quality expenditures are equally valid. C) focuses on actual quality improvements than on the cost of quality. D) does not monitor the overall progress.