What is the difference between an ethical dilemma and an ethical lapse?
What will be an ideal response?
An ethical dilemma involves choosing among alternatives that aren't clear-cut. Perhaps two conflicting alternatives are both ethical and valid, or perhaps the alternatives lie somewhere in the gray area between clearly right and clearly wrong. Every company has responsibilities to multiple groups of people inside and outside the firm, and those groups often have competing interests. In contrast, an ethical lapse is a clearly unethical choice.
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Amber and Emma were recently hired by a marketing agency. Though there is a lot of work that has been allotted to both of them, Amber is always in a good mood. Emma, on the other hand, appears to be depressed with her job. Compared to Emma, Amber is more likely to ________.
A) take an extended time at processing information B) have poor problem-solving skills C) make poorer decisions D) find better solutions to problems E) weigh all possible options rather than the most likely ones
The last phase of the customer life cycle is relationship management
Indicate whether the statement is true or false