Lately, as team leader, you find yourself spending time answering team members' inquiries into the way the work has been organized. What should you do?

A) Encourage these inquiries to be turned into suggestions for improvement
B) Encourage obedience to your (leader's) directions
C) Ignore these disagreements
D) Clarify goals, procedures, rules, and expectations

Answer: A
Explanation: A) Correct. One of the characteristics of the storming stage is that the norms and values of the team may be questioned. Rather than being stifled or resisted, effective teams encourage members to turn those challenges into constructive suggestions for improvement.
B) Incorrect. Encouraging blind obedience may foster resentment and negative emotion in team members. During the storming stage it is sometimes common that the norms and values of the team may be questioned. Rather than being stifled or resisted, effective teams encourage members to turn those challenges into constructive suggestions for improvement.
C) Incorrect. Ignoring disagreements does not make them go away. During the storming stage it is sometimes common that the norms and values of the team may be questioned. Rather than being stifled or resisted, effective teams encourage members to turn those challenges into constructive suggestions for improvement.
D) Incorrect. Goals, procedures, rules, and expectations were solidified during the first two stages of team development. This is likely occurring during the storming stage, when it is sometimes common that the norms and values of the team are questioned. Rather than being stifled or resisted, effective teams encourage members to turn those challenges into constructive suggestions for improvement.