What is the preferred term for the process that takes place when an individual goes through changes as a result of intercultural contacts?

The first element in a public relations plan is a

A) calendar/timetable B) development of strategies and tactics C) setting of objectives D) situation analysis E) crafting of news releases

When Kara listened to the speaker, she thought he spoke way too slowly and said "um" and "ya know" far too many times. Kara is assessing the speaker's __________.

A. message B. paralanguage C. artifacts D. use of time