The customer service representatives employed by the company for after-sales support are likely to need:
A) training to learn to speak standard American English and lose accents they have
B) to be instructed in basic telephone manners and standards of politeness
C) mileage allowances for the time they will spend visiting client sites to physically install the software
D) special sales skills that allow them to close particularly difficult sales
E) specialized technical skills to assist customer companies in installing and implementing the software
E
You might also like to view...
Under the 2005 bankruptcy act, if non-exempt personal property of an individual debtor secures a claim or is subject to an unexpired lease, the debtor ________
A) must surrender the property B) can appeal for exemption of the property C) must terminate the lease with immediate effect D) cannot redeem the property
When significant predictor variables are omitted from a multiple regression model, the least squares estimates of coefficients included in the model are usually biased
Indicate whether the statement is true or false