Explain how quality can improve continuously in an organization. Explain the several objectives of achieving total quality.
What will be an ideal response?
Ans: Quality is the excellence of your product or service. W. Edwards Deming, J. M. Juran, and other quality gurus
convinced managers to take a more complete approach to achieving total quality. This includes several objectives:
preventing defects before they occur, achieving zero defects in manufacturing, and designing products for quality,
The goal is to plan carefully, preventing the beginning of all quality-related problems, and living a philosophy of
continuous improvement in the way the company operates.
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Learning and development are important for organizations because
A. companies are legally required to train all employees. B. even the most qualified applicants may not have all the necessary skills. C. anyone can be trained to do any job. D. training costs are insignificant.
Which of the following is NOT an objective of reputation management?
A) persuading publics to support an organization when it is attacked B) persuading consumers to recommend and buy their products C) persuading competent job seekers to enlist others as employees D) persuading competent job seekers to enlist as employees