Salespeople ensure that delivery schedules are met, that the products or services perform as promised, and that buyers' employees are trained to use the products in the _____ step of the selling process
a. preapproach
b. needs assessment
c. lead qualification
d. follow-up
ANSWER: d
One of the most important aspect of salespeople's jobs is follow-upâ€"the final step in the selling process, in which they must ensure delivery schedules are met, goods or services perform as promised, and buyers' employees are properly trained to use the products.
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