Assuming that we understand what another person thinks, feels or perceives is known as:

What makes a communication climate positive or negative?

a. The amount of sympathy shown to our partner. b. The degree of aggressiveness or passiveness in the relationship. c. Symmetrical relationships which have positive communication climates. d. The extent to which the partners believe they are valued by the other. e. The amount of constructive criticism in the relationship.

Setting up clear criteria for judging a solution helps a team to ensure a satisfactory decision

Indicate whether the statement is true or false