Traumatic epidural hematoma, no loss of consciousness; initial encounter: ________

Which of the following statements is true?

A) A patient's age is not an issue when providing customer service; all patients should be treated alike. B) A pharmacy technician understands that a patient's cultural differences should have no effect on how customer service is provided. C) When providing care for pediatric patients, the communication process will most likely be directed toward the parent or guardian. D) Terminally ill patients should be treated with no special consideration because all patients have problems of one kind or another.

Which of the following NOT something that must be included in an operative report?

a. Name of the procedure performed b. Detailed description of the procedure c. Discharge date d. Name of the surgeon