Which of the following is true for employees who represent a company to stakeholders and other members of the public?

A) Communication style should be relaxed.
B) Communication style should be reflective of the person communicating.
C) Communication should be scripted without deviation.
D) Communication should be handled consistently regardless of audience.
E) Communication should be based on predetermined guidelines set up by the organization.

Answer: E
Explanation: E) Many organizations have specific communication guidelines that show everything from the correct use of the company name to preferred abbreviations and other grammatical details. Specifying a desired style of communication is more difficult, however.