An effective speech should be organized around ______ main points.

In her speech, Emily argued that we should regulate gun sales to remove militarystyle weapons and high-capacity ammunition clips from the market, plus require rigorous

background checks for every purchase. In doing so, Emily addressed a matter of _____. A) fact B) taste C) value D) policy

Based on the “playbook” for crisis management, what should senior management do when a crisis occurs?

a. Have a public interview with a television reporter to manage the story. b. Have locally based company officials handle the media. c. Issue a written public statement of sympathy. d. Be on site immediately after an accident.