________ specifies how the behavior of the system must be tailored to the level of its users' expertise

Symphony, a market research firm has formed a team to study a problem. In order to familiarize with the overall complexity of the problem, the market research team decides to gather and synthesize background information including events and factors that led to the current problem. This research team is engaged in doing a(n):

a. situation analysis. b. symptomatic analysis. c. unit of analysis. d. pre-screening analysis. e. screen-test analysis.

The disadvantage of using a(n) ________ measure is that a drop in supply chain sales and production (for example in a downturn) will show an improved absolute measure of energy consumption even though the company may not have changed anything

A) scope B) relative C) absolute D) statistical