The ________ in a service blueprint separates which steps are in view of the customer from those that aren't

Which of these is NOT a reaction hoped for by a marketer?

A. The entire experience would cause the customers to repurchase in the future B. The customer forget about the product C. The product or service exceeds customer expectations D. The customers will tell others about the product through positive word of mouth

________ include the range, interquartile range, variance or standard deviation, and coefficient of variation

A) Measures of variability B) Measures of shape C) Measures of occasion D) Measures of location