Define customer failures and list four methods to tackle them
What will be an ideal response?
Customer failures refer to situations where service problems arise from a customer's lack of understanding or ineptitude. Some of the methods to solve such situations include the following:
? Redesigning processes and customer roles to simplify service encounters
? Using technology to aid employees and customers
? Enhancing customer role clarity, motivation, and ability
? Encouraging customers to help each other
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Discuss the steps team members and team leaders can take to prevent conflicts
What will be an ideal response?
When we describe a population of nominal data, with exactly two categories, the multinomial experiment is actually a binomial experiment with one of the categorical outcomes labeled "success" and the other labeled "failure"
Indicate whether the statement is true or false