When you organize information you select based on appearance, you are using __________ schemata

"I was so upset with my boss. She wouldn't let me off early yesterday when I wanted to attend my daughter's spring concert. I need this job so badly that I didn't even complain. My daughter was pretty upset that I couldn't be there."

Which style of conflict management does this solution represent? A) avoidance B) competition C) compromise D) accommodation E) collaboration

Antoine's speech, "How to Make a Peanut Butter Sandwich," presented familiar, predictable information. What principle for choosing a topic or purpose should he have considered?

A) ?Choose cognitive goals when you want your audience to believe something. B) ?Narrow the topic to a manageable size. C) ?Take a novel approach. D) ?Relate the topic to listener concerns. E) ?Incorporate humor as one way to maintain attention.