________ quality is based on how the service is delivered or the quality of the actual interaction with the company

Nazir, an HR manager at Solomon Beverages, recognizes and attracts potential job seekers to his organization. In the context of HRM functions, Nazir is carrying out the ________ process.

Fill in the blank(s) with the appropriate word(s).

Jessica saw an advertisement in the local newspaper for a new type of health insurance policy offered by Protective Insurers, Inc. She noticed that Protective Insurers was also selling these policies through vending machines. Protective Insurers would be considered what type of insurer?

A) An unauthorized insurer B) A surplus lines insurer C) A mass response writer D) A direct response writer"