When you're responding to a complaint from a customer,
A) deflect the blame up the supply chain.
B) maintain a professional demeanor.
C) counter the complaint with logical arguments.
D) imply that the customer is at fault.
E) promise the issue will not happen again.
Answer: B
Explanation: B) Maintain a sincere, professional demeanor when responding to a complaint.
Business
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A. The slackness of enforcement agencies B. WTO's noncommittal approach to antidumping laws C. Bilateral VERs which subvert antidumping laws D. The rather vague definition of what constitutes "dumping" E. Lack of consensus among member nations
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Explain the ISO/TS 16949 standard
What will be an ideal response?
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