Coaches should encourage trainees to look for some relationship between the information at hand and the trainee's _________________________

An airline ticket counter, with several agents for one line of customers, is an example of which of the following?

A) single-server, single-phase system B) single-server, multiphase system C) multiple-server, single-phase system D) multiple-server, multiphase system E) cross-server, single-phase system

In thinking about the various laws that affect organizations, Mr. Perry should be most concerned about which of the following laws?

A) The Equal Employment Opportunity Act of 1972 B) The Americans with Disabilities Act of 1990 C) The Occupational Safety and Health Act of 1970 D) The Civil Rights Act of 1991 E) The U.S. Economic Espionage Act of 1996