In a business conversation, it's best to discuss the most sensitive issues first, to get them out of the way so you can move on to other business

Which of the following words is "key" in travel public relations?

A) value B) happiness C) delivery D) timeliness E) packaging

If, in that same situation, Ingrid had made jokes back to her harassers or had merely trivialized their sexually harassing comments, would that approach have been wise?

A. Yes; such an avoidance strategy is advisable because it would have been seen as a more mature response than confronting the situation. B. No; a diffusion strategy typically delays a confrontation of the situation, leaving harassment targets feeling dissatisfied and anxious. C. Yes; Ingrid's approach is called a negotiation strategy, which makes light of harassment instead of being confrontational. D. No; if Ingrid had made jokes back to her harassers, they could have accused hero quid pro quo sexual harassment.