Explain the influence that culture may have on managing conflict. Discuss at least three
assumptions about conflict that are held by collectivistic cultures.
What will be an ideal response?
Members from different cultural backgrounds have different views of conflict and
different ways of dealing with and managing conflict. Basic cultural values are
important to recognize when you are involved in an intercultural conflict.
Collectivisitic cultures emphasize group rather than individual achievement while
individualistic cultures place more value on individual accomplishment. Collectivistic
cultures see conflict as dysfunctional and think it should be handled confidently and
discreetly. It is seen as a lack of self discipline and emotional maturity. It is damaging
to self respect and relational harmony and should be avoided as much as possible. It
does provide a testing ground for skillful negotiation and ?face saving? and is always
concerned with relational as well as substantitive issues. All processes and outcomes
should be ?win-win?.
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Ethical listening means listening without prejudging a speaker or that speaker's ideas
Indicate whether the statement is true or false
Dr. Murphy left his podium and closed the door because some students were talking loudly in the hallway. What type of barrier to listening was Dr. Murphy managing?
A) physiological B) bias C) lack of focus D) physical