What does "listening for content" mean? What communication tool is used to demonstrate you are listening for content?

What will be an ideal response?

Answer:

When listening at this level, you are focused on the facts, data, and information regarding the sender's message. You are not concerned about understanding underlying feelings and emotions. The goal is simply to grasp and to demonstrate to the other person that you understand the factual information being conveyed. To show your understanding, you can respond with a paraphrase like "If I understand you correctly, you are saying that . .."

3. What does "listening for feelings" mean? What communication tool is used to demonstrate you are listening for feelings?
Answer:
While listening for content is vitally important, listening for feelings provides the opportunity to demonstrate your concern for the underlying feelings and emotions the individual is attempting to convey about the situation. As the sender conveys facts and data, her deeper concerns are how she feels about the facts and data and the emotions they are creating. Where you have paraphrased to show content understanding, you will want to go a little deeper at this level and give empathic responses. One way to do this is to make statements that reflect an understanding of both the content of the other person's message and her feelings about the content, such as "You are feeling [emotion] about [content]."