Exhibit 18-1"John is a United States citizen because he is native born. We all know that usually native born Americans are United States citizens because of U.S. law and the Constitution, unless of course, they renounce their citizenship." Refer to Exhibit 18-1. Which of the following statements is the claim?

The stages of listening include:

a. Noise, Hearing, Selecting, Attending, Understanding, Evaluating, Remembering, Responding. b. Hearing, Active Listening, Selecting, Attending, Understanding, Environment and Context. c. Active Listening, Empathetic Listening, Critical Listening. d. none of the options available.

Most speakers notice a difference in their voices when they hear themselves on tape. The voice on the

tape seems to have a A) slower rate. B) higher pitch. C) higher volume. D) faster rate. E) lower pitch.