Personnel costs comprise one of the highest sources of project expense

Research is conducted to determine which type of car is most preferred. The sports car has the highest preference ratings among the five cars that were test-driven. This is:

A) a recommendation B) a conclusion C) information that should be included in the front matter D) a fact that must be substantiated in an oral report E) a fact that should only be included in an oral report

In which of the following situations has a company most actively embraced customer-managed relationships?

A) American Airlines awards frequent flyer points to returning customers. B) Paige Premium Denim jeans provide superior quality and perfect fit. C) iRobot invites enthusiastic Roomba owners to develop and share their own uses for the company's robotic vacuum cleaner. D) Best Buy distinguishes between its best customers and its less profitable customers, stocking merchandise to appeal to each group. E) Toyota develops a marketing presence on social networks and other online communities.